In our desire to be effective and fair to all clients, the following policies are in affect. However, we do understand that unanticipated events happen occasionally in everyone’s life. If you feel like your situation deserves an exception please reach out.
Cancellations/Reschedules
24 hour advance notice is required when cancelling or rescheduling an appointment. This allows the opportunity for someone else to schedule, especially important when there is a waitlist. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their missed appointment.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Thank you for your understanding and cooperation!
